ORDERS & SHIPMENTS

 

METHOD

ALTICLO' ships all over the world. Currently, the couriers used are UPS, EMS, and BARTOLINI, chosen according to the destination. In Russia, shipments are made with the EMS courier.

The goods shipped will be accompanied by an official invoice indicating the value of each individual item and under no circumstances will ALTICLO' declare a value different from the real one, or the goods as a gift.

The customer has the right to combined shipping in the purchase of two or more products.

In the event that the order is not delivered due to lack of cooperation from the Customer (data provided by the customer incorrect or absent, duties and taxes), the package could be returned to ALTICLO 'at the customer's expense, including any cost that ALTICLO 'must pay for the return of the goods. These costs will be deducted from any refund.

 

POSSIBLE DELAYS

Payments made by Credit Cards or Bank Transfer must receive an automatic verification from the Bank that issued the Credit Card that could cause a delay in the shipment of orders.

 

DELIVERY TIME

As soon as the payment is authorized (Credit Cards, Paypal, Bank Transfer) it will be credited to the current account of ALTICLO ’and the articles will be available, the order will be processed as soon as possible.

Orders are processed (processed and delivered to the courier) based on the description indicated above from Monday to Friday, even on the same day, if the purchase is made before 15:00 Italian time; with the exception of Friday (in the event that the purchase is made after 3.00pm Italian), Saturday and Sunday that will be processed the following Monday.

We remind you that in certain periods of the year, on holidays during which couriers do not ship, shipping times may be delayed. Below are the days in which delays could occur.

- 1st and 6th January

- Easter and Easter Monday

- April 25th

- May 1st

- June 2nd

- August 15th

- November 1st

- 8th, 25th, and 26th December

- December 31th

 

The shipment destined in Italy is expected within 1-2 working days and taken in charge by standard UPS, POSTE ITALIANE, BARTOLINI;

The shipment destined to countries within the European Union is expected within 2-3 working days and taken in charge by UPS express, POSTE ITALIANE, BARTOLINI;

Shipment destined to countries outside the European Union is expected within 3-5 working days and taken over by UPS express.

The shipment destined to Russia is expected within 10-15 working days and taken over by EMS.

 

TRACKING

As soon as your order is processed, ALTICLO 'will send you an email with its identification number useful for traceability.

 

DUTIES AND TAXES

ALTICLO' does not include costs related to customs duties and taxes on your items.

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